Are you a fan of Rothy’s stylish and sustainable footwear? If so, you may be wondering about their return policy. In this comprehensive guide, we’ll provide you with everything you need to know about Rothy’s return policy, including:
- What items are returnable?
- What is the time frame for returns?
- How to initiate a return?
- What are the shipping costs associated with returns?
What Items Are Returnable?
Rothy’s offers a generous return policy, allowing you to return any unworn, unwashed item within 90 days of purchase. This includes:
- Shoes
- Bags
- Masks
- Accessories
What Is the Time Frame for Returns?
Rothy’s offers a 90-day return window. This means that you must initiate your return within 90 days of purchasing the item.
How to Initiate a Return?
Initiating a return with Rothy’s is easy. Here’s how to do it:
- Create a return label: Visit Rothy’s website and create a return label. You’ll need to provide your order number and the items you wish to return.
- Package your items: Place the unworn, unwashed items in a box or envelope. Include the packing slip or a note with your order number.
- Attach the return label: Affix the return label to the package.
- Drop off the package: Drop off the package at your nearest UPS store or mailbox.
What Are the Shipping Costs Associated with Returns?
Rothy’s offers free shipping on all returns within the United States. For international returns, a flat shipping fee of $15 will be applied.
Why Rothy’s Return Policy Matters
Rothy’s return policy matters because it gives customers the peace of mind to purchase with confidence. Knowing that they can return items that don’t meet their expectations makes it easier for customers to try new styles and find the perfect fit.
Benefits of Rothy’s Return Policy
Rothy’s return policy offers several benefits to customers, including:
- Reduced risk: Customers can purchase items without the worry of being stuck with something they don’t like or that doesn’t fit.
- Increased customer satisfaction: A generous return policy helps to build customer trust and satisfaction.
- Enhanced brand reputation: A positive return policy reflects well on a brand and can help to attract new customers.
Tips for Returning Items to Rothy’s
Here are a few tips to help you return items to Rothy’s successfully:
- Check the return policy: Before initiating a return, make sure that the item you wish to return is eligible.
- Keep the original packaging: If possible, return the item in its original packaging to ensure that it is protected during shipping.
- Include a packing slip or order number: Include the packing slip or a note with your order number to ensure that your return is processed correctly.
- Use a trackable shipping method: When returning items, use a trackable shipping method to ensure that you have proof of return.
Common Questions About Rothy’s Return Policy
Q: Can I return items purchased on sale?
A: Yes, you can return items purchased on sale within 90 days of purchase.
Q: Can I return items purchased in-store?
A: Yes, you can return items purchased in-store by mail or by visiting a Rothy’s retail location.
Q: How long does it take to process a return?
A: Rothy’s typically processes returns within 7-10 business days.
Q: Do I need to pay for shipping on international returns?
A: Yes, international returns are subject to a flat shipping fee of $15.
Conclusion
Rothy’s return policy is designed to provide customers with a hassle-free and convenient way to return items that don’t meet their expectations. By understanding the terms of the policy and following the tips provided in this guide, you can ensure that your returns are processed smoothly and efficiently.
