Kohl’s is a leading department store chain in the United States, known for its wide selection of apparel, home goods, and accessories. The company offers a generous price adjustment policy that allows customers to get a refund or store credit for the difference in price if an item they purchased goes on sale within a certain period of time.
Understanding Kohl’s Price Adjustment Policy
Kohl’s price adjustment policy applies to all purchases made in-store or online at Kohls.com. The policy allows customers to request a price adjustment for an item that goes on sale within 14 days of purchase. To be eligible for a price adjustment, the item must be in its original condition and packaging, and the customer must have the original receipt or packing slip.
Eligible Items
- Apparel, shoes, and accessories
- Home goods, including furniture, bedding, and décor
- Electronics and appliances
- Beauty products and fragrances
Excluded Items
- Clearance items
- Gift cards
- Services, such as alterations or repairs
- Items purchased with a discount or promotional code
How to Request a Price Adjustment
Customers can request a price adjustment by visiting any Kohl’s store or by contacting customer service at 1-800-564-5728. When requesting a price adjustment, it is important to provide the following information:
- Original receipt or packing slip
- Item number or SKU
- Date of purchase
- Sale price of the item
Policy Details
- Time limit: Price adjustments must be requested within 14 days of purchase.
- Amount of refund: Customers will receive a refund or store credit for the difference between the purchase price and the sale price.
- Multiple price adjustments: Customers can request multiple price adjustments for the same item if the sale price drops several times within the adjustment period.
- Exchanges: Customers can also exchange an item for a similar item of equal or lesser value if the sale price of the original item has dropped.
Pain Points and Motivations
Pain Points
- Customers may be frustrated if they purchase an item at full price and then see it go on sale shortly after.
- Customers may be hesitant to make purchases if they are concerned about the possibility of a price drop.
Motivations
- Kohl’s price adjustment policy helps to alleviate customer frustration and encourages repeat purchases.
- The policy builds customer loyalty and trust in the brand.
- It helps Kohl’s to compete with other retailers that offer similar policies.
Tips and Tricks
- Check for sales: Monitor Kohl’s website or app for upcoming sales and promotions.
- Use the Kohl’s app: Download the Kohl’s app to receive notifications about sales and price adjustments.
- Join the Kohl’s Rewards program: Members of the Kohl’s Rewards program earn Kohl’s Cash rewards, which can be used to pay for future purchases.
- Use coupons and promo codes: Kohl’s frequently offers coupons and promo codes that can be used to save money on purchases.
FAQs
1. How long do I have to request a price adjustment?
Answer: Within 14 days of purchase.
2. Where can I request a price adjustment?
Answer: At any Kohl’s store or by contacting customer service.
3. What information do I need to provide when requesting a price adjustment?
Answer: Original receipt or packing slip, item number or SKU, date of purchase, sale price of the item.
4. Can I get multiple price adjustments for the same item?
Answer: Yes, if the sale price drops several times within the adjustment period.
5. What items are excluded from the price adjustment policy?
Answer: Clearance items, gift cards, services, items purchased with a discount or promotional code.
6. What is the Kohl’s Rewards program?
Answer: A loyalty program that rewards members with Kohl’s Cash rewards, which can be used to pay for future purchases.
7. How can I find out about upcoming sales and promotions?
Answer: Monitor Kohl’s website or app, download the Kohl’s app, or join the Kohl’s Rewards program.
8. Can I price match at Kohl’s?
Answer: No, Kohl’s does not have a price match policy.