Are you facing a scheduling conflict with your upcoming Pearson exam? Don’t panic! Rescheduling an exam is a common occurrence, and Pearson makes it relatively straightforward. In this comprehensive article, we’ll guide you through the entire process, providing you with all the essential information you need.

Key Points to Remember
- Rescheduling is possible for most Pearson exams.
- There is a fee associated with rescheduling, which varies depending on the exam.
- You must reschedule at least 24 hours before the scheduled exam time.
- You can reschedule your exam up to 3 times in a 12-month period.
Step-by-Step Guide to Rescheduling
1. Contact Pearson Customer Service
The first step is to contact Pearson Customer Service. You can do this by phone, email, or through their online chat support. Provide them with your exam ID, name, and the reason for your rescheduling request.
2. Pay the Rescheduling Fee
Once your request is approved, you’ll be asked to pay the rescheduling fee. The fee varies depending on the exam, but it generally ranges from $50 to $100.
3. Choose a New Exam Date
After paying the fee, you can choose a new exam date. Pearson will provide you with a list of available dates and times. Select a date that works best for you, ensuring that you have ample time to prepare.
4. Confirm Your Rescheduling
Once you’ve selected a new date, confirm your rescheduling request. Pearson will send you a confirmation email with the details of your rescheduled exam.
Rescheduling Policies to Watch Out For
- Rescheduling Deadlines: You must reschedule at least 24 hours before the scheduled exam time. Rescheduling requests made after this deadline will not be accepted.
- Rescheduling Limits: You can reschedule your exam up to 3 times in a 12-month period. Any subsequent rescheduling requests will be subject to additional fees and may not be approved.
- Cancellation and Refund: If you cancel your exam after rescheduling, you will not receive a refund of the rescheduling fee.
Common Mistakes to Avoid
- Not planning ahead: Avoid rescheduling at the last minute. Give yourself plenty of time to find a suitable exam date.
- Not contacting Pearson promptly: If you have a scheduling conflict, contact Pearson as soon as possible to avoid penalties.
- Forgetting to pay the rescheduling fee: Pay the rescheduling fee promptly to avoid delays in your exam rescheduling.
- Missing the rescheduling deadline: Ensure you reschedule at least 24 hours before your exam. Failure to meet this deadline will result in the cancellation of your exam.
Tips for Rescheduling
- Consider your schedule carefully: Plan ahead and select a rescheduling date that does not conflict with other commitments.
- Check the rescheduling fee: Be aware of the rescheduling fee associated with your exam.
- Contact Pearson early: Contact Pearson as soon as possible to avoid penalties and ensure availability for alternative exam dates.
- Be prepared to provide documentation: If you are rescheduling due to an emergency, be prepared to provide documentation supporting your claim.
Frequently Asked Questions
Q: Can I reschedule my exam the same day?
A: No, you must reschedule at least 24 hours before the scheduled exam time.
Q: How much does it cost to reschedule an exam?
A: The rescheduling fee varies depending on the exam, but typically ranges from $50 to $100.
Q: Can I reschedule my exam multiple times?
A: Yes, you can reschedule your exam up to 3 times in a 12-month period. However, additional rescheduling requests may be subject to further fees.
Q: What happens if I miss the rescheduling deadline?
A: If you miss the rescheduling deadline, your exam will be canceled, and you will forfeit the exam fee.
Q: Can I get a refund if I cancel my exam after rescheduling?
A: No, you will not receive a refund of the rescheduling fee if you cancel your exam after rescheduling.
Appendix
Table 1: Rescheduling Fees for Common Pearson Exams
| Exam | Rescheduling Fee |
|---|---|
| CompTIA A+ | $50 |
| Microsoft Azure Fundamentals | $60 |
| AWS Certified Solutions Architect – Associate | $75 |
| Cisco CCNA | $80 |
Table 2: Rescheduling Deadlines for Pearson Exams
| Exam | Rescheduling Deadline |
|---|---|
| Pearson VUE | 24 hours before exam |
| OnVUE | 48 hours before exam |
Table 3: Exam Rescheduling Resources
| Resource | Contact Information |
|---|---|
| Pearson Customer Service | Phone: 1-800-255-5515 |
| Pearson Email Support | Email: [email protected] |
| Pearson Live Chat Support | Chat available on Pearson website |
Table 4: Rescheduling Tips
| Tip | Description |
|---|---|
| Plan ahead | Give yourself ample time to find a suitable rescheduling date. |
| Check the rescheduling fee | Be aware of the rescheduling fee associated with your exam. |
| Contact Pearson early | Contact Pearson as soon as possible to avoid penalties and ensure availability for alternative exam dates. |
